Refund Policy

Last updated: July 31, 2026

This Refund Policy applies to purchases of HIBIKI, operated by Hibiki, the trading name of an independent software developer based in Chile. Payments and refunds are processed by our payment provider, Paddle (Paddle.com Market Ltd), which acts as the Merchant of Record for your purchase. Questions: support@hibikitl.com.

1. Our 7-day guarantee

If HIBIKI isn't right for you, ask for your money back within 7 days of your purchase and we'll refund it. You don't need to explain why, and there is no form to fill in — one message is enough.

The only thing we ask is fair on both sides: we refund what you haven't used. Translation pages cost us real money to produce, so pages we already delivered stay delivered. Everything else comes back to you. The sections below say exactly what that means for each kind of purchase.

Nothing in this policy limits any non-waivable statutory rights you may have as a consumer in your jurisdiction.

2. Page packs

Page packs are one-time purchases of translation pages that never expire. Ask within 7 days and we refund every page you haven't used.

Example: you buy 100 pages and translate 30. We refund the value of the 70 pages still in your balance.

3. Pro subscription

Tried Pro and it's not for you? Ask within 7 days of the charge and, as long as you've used 20 pages or fewer in that period, you get the full amount back. Twenty pages is well beyond what it takes to see whether HIBIKI works for your material — it's there so you can test properly, not as a trap.

Every renewal opens a new 7-day window. If a renewal catches you by surprise and you've barely used the new period, the same guarantee applies — just tell us.

You can also cancel Pro at any time to stop future renewals. When you cancel, you keep Pro access until the end of the period you already paid for, and nothing is charged after that.

4. Deleting your account

Deleting your account cancels your subscription immediately, and the remainder of the current period is not refunded — the deletion screen says this before you confirm. If you only want to stop future charges, cancel your plan instead: you keep the access you already paid for until the period ends.

5. How to request a refund

The quickest way: open Settings → Plan & usage → Billing history and use the Request refund link next to the purchase (shown while the purchase is within the 7-day window) — it pre-fills everything we need. You can also email us directly at support@hibikitl.com from the address on your account, including your order or transaction reference.

We respond to refund requests within 2 business days. Where approved, the refund is issued through Paddle to your original payment method; it may take several additional business days to appear, depending on your bank or card provider.

6. Chargebacks

If you believe you were charged in error, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback without contacting us may result in suspension of your account.

7. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date above reflects the current version.

Questions? support@hibikitl.com